Head Start for Kent County is a non-profit agency that provides holistic, family-centered services to low-income families in Kent County, Michigan. Founded in 1991 under the name Michigan Family Resources, the agency receives Federal funds to manage both Head Start and Early Head Start programs.
These early childhood programs support the well-being and development of children from birth to age five by focusing on: Education, Nutrition, Medical and Dental Care, Parent Involvement and Social Services.
By applying best practices in the early childhood field, we prepare families and their young children for success in school and life.
Provides clerical support services to the PFCE (Parent Family and Community Engagement) and Outcomes departments. Ensures efficiency of services, coordinates administrative activities, maintains and monitors files, and tracks accounts payable.
Support to Department(s):
Support to Parent Family and Community Engagement Associate Manager and PFCE department as needed
Support to Outcomes Analyst Program Manager and Outcomes department as needed
Assists with coordinating translation services and reconciles interpreter bills
Assists PFCE department with facilitating family engagement activities
Purchases supplies for HS4KC and community events
Works with Child Plus system to ensure compliance and accuracy of child records
Creates departmental flyers and handouts
Creates and manages departmental forms, procedures, processes and Family Advocate Community resources
Assists Community and Parent Relations Specialist with volunteer tracking
Maintains files and records in a confidential manner
Records meeting minutes for departmental and agency meetings
May be called upon to fulfill other tasks as needed to support departmental needs
Associate Degree required (Bachelor degree preferred) in related field with 1-2 years’ administrative experience (or) equivalent in training and experience (i.e. HS/GED required with 3-5 years’ administrative experience).
No supervisory responsibilities
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience – Two years in a support role preferred. Bi-lingual helpful but not required.
Communication Skills – Must have advanced written and oral communication skills with a strong attention to detail; ability to effectively and clearly communicate information and ideas with the willingness to share knowledge, skills and expertise with others.
Computer Skills – Must have intermediate computer skills and be knowledgeable of Microsoft Office. Must have ability to type 35 words per minute. Must be comfortable creating fillable forms.
Reasoning Ability – Identify and resolve problems in a timely manner; work well in group problem solving situations; use reason and restraint, even when dealing with emotional topics; ability to adapt to and solve challenging situations applying common sense understanding to all work situations.
To perform the job successfully, an individual should demonstrate the following competencies:
Teamwork – Balance team and individual responsibilities; exhibit objectivity and openness to other’s views; give and welcome feedback; contribute to building a positive team spirit; put success of team about own interests; ability to build morale and group commitments to goals and objectives; support everyone’s efforts to succeed.
Job Knowledge – Understand job requirements; communicate effectively as required to do the job.
Safety and Security – Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions.
Planning/Organizing – Manages multiple tasks efficiency; Prioritize and plan work activities; use time efficiently; plan for additional resources; organize or schedule tasks to meet deadlines; develop realistic action plans.
Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions.
Written Communication – Write clearly and informatively; edit work for spelling and grammar; adapt writing style to meet needs; present numerical data effectively; ability to read and interpret written information.
Judgment – Display willingness to make decisions; exhibit sound and accurate judgments; support and explain reasoning for decisions; make timely decisions.
Attendance/Punctuality - Consistently at work and on time;
Dependability – Follow instructions, respond to management direction; take responsibility for own actions; keep commitments.
Initiative – Readily volunteer when needed; undertake self-developmental activities; seek increased responsibilities; take independent action and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed.
Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; follow through on commitments.
About Head Start for Kent County
Every child deserves a good start. At Head Start for Kent County we help children from low-income families in Kent County, Michigan, get that start by providing comprehensive education programs and health services. We encourage intellectual, social and emotional growth by offering holistic, family-centered services in a supportive environment. Head Start and Early Head Start programs offer safe, consistent child development services for children from birth to age five.